Non-drug 311 calls can indicate opioid hotspots: study

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Dive Brief:

  • In a recent study, researchers at Ohio State University analyzed data from Columbus, OH's 311 system — a platform for residents to report non-emergency issues to the city — and discovered certain non-drug-related service requests correlate to hotspots for opioid use and overdoses. 
  • The researchers found 10 of the 21 classifications of 311 requests consistently correlated with opioid and overdose hotspots: code violations; street lighting; public health violations such as pests; water/sewer; animal complaints; abandoned vehicles and trash/litter.
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